security officer

groundskeeper

slot technician

hvac technician

food & beverage supervisor

Isleta Casino & Resort

I started working for outside service which was at the golf course and it was a awesome job got to work outside, and the director of the golf course is an awesome guy, always working with the rest of the crew. No real problems there at all, I enjoyed my job it just didn't pay enough for my life at the time so I transferred to valet. Once I did that, the base pay is not great but the tips are where it matter, it has the greatest Co workers I've had, and consider to be good friends, there are 4 supervisors and every single one likes to micro manage every little thing you are doing wrong, they don't say good job, all they do is find something to write you up for. If you call in sick you get written up, if you come in so much as 5 minutes late you get written up. If you make a little mistake writing up a car you get written up. It is an extremely stressful environment, worrying about every single move you make might be a write up or termination, every Co worker I've spoke with says they have only stayed because of the friends they have there. Every one of them feels the same way. I know we are all good workers with good intentions, the bosses choose to push you around and not do a thing in the process to help, they don't motivate, they are not leaders, just a typical boss you'd expect to hate.

Isleta Resort & Casino truly stands out for its exceptional culture, employee engagement, and teamwork atmosphere. From my experience, I have observed that the management places a strong emphasis on fostering a positive work environment that encourages collaboration and mutual support.
One of the most admirable aspects of Isleta Resort & Casino is the HR leadership's commitment to engaging with employees and providing them with the necessary support. They understand the value of investing time and effort into building strong relationships with their staff members. The HR team takes the time to listen to employees' concerns, suggestions, and feedback, making them feel valued .
The teamwork atmosphere at Isleta Resort & Casino is truly remarkable. Employees are encouraged to collaborate, communicate, and support each other in achieving common goals. The management understands that fostering a sense of camaraderie and unity creates a more productive and enjoyable work environment. This teamwork culture is reflected in the seamless coordination among different departments, which ultimately enhances the overall guest experience.

Worked at the casino for over four years and it was okay at first, but when I started to become proficient I noticed my coworkers remained stagnant.  I realize there is a learning curve for older workers, but even after months on the job it is discouraging to see them make day 1 mistakes . Meanwhile, if I make a mistake I am heavily scrutinized by supervisors and in some situations, given verbal warnings. Overall, the pay is around 21 dollars per hour for a tech, but several other casinos and increased their pay so it is on par with the competition. Unfortunately, I believe we should be paid more given the fact that we deal with rude guests, incompetent coworkers, and supervisors who are often not impartial. In all honesty, you are better off going to a trade school and working in a job that actually enhances your skills because once you become proficient in the job, there is little room for growth and development. All the machines are the same at every casino and employees typically cycle from one casino to the next. As I stated in the headline, the job has much to be desired. 

Isleta is a company that truly cares about family. This statement is supported by the fact that during the COVID pandemic this company ensured that all of the team members (Tribal and non-Tribal) continue to receive their pay and benefits when most other companies laid their teams off this includes other casinos in this state. Even when we were allowed to go back to work they continued to pay if you had to stay home if you contacted COVID. Isleta may have its moments just like any other company however if you stay open minded you are able to see the bigger picture about this company who goes above and beyond to take care of its team members by always giving prices to the team, having multiple company events showing the appreciation of their team. This is a great company to work for if you are willing to give Isleta a real chance and dedicate  your time as well. Highly recommend to work for this company. 

the management should be more understanding of different situations that occur, this is said because it hinders the opportunity to succeed in that industry. personally I would love to move up in the company but there are a few people who would not like me to succeed, to move up in this company it is about "who you know" in order to be noticed. If you are starting out, in working for this place, at the age of 18 I would highly recommend food and beverage, but as soon as possible move to anywhere else in the casino. this is a great place to work at, I would give a five-star rating but some of the management there can neglect the employees. the environment is great and supervisors are some of the best that I have ever seen, but upper management needs some work. the HR department is apart of the most caring people that I have ever seen.

Isleta pays it's employees decently. Tips are a different story. Management looks the other way when employees don't cash out their tips for tax. This leads to certain employees having dominion over how much everyone has to put into their tip box. Cashing out isn't private, employees bully you by watching you cash out your tips to make sure you aren't putting too much in. 
Problematic employees aren't dealt with and are allowed to manipulate management into decisions regarding favoritism. Lack of system management - employees are stubborn and won't change the way they do things to make a more sensible workplace. They prefer to use the radio for everything rather than having a simple set of laid out rules. This isn't rocket science.
Truthfulness is severely lacking. This isn't how to run anything long term.

I would arrive at work and turn on my computer and check my emails for any work assignments that need to be completed.  Then i would check on my staff and make sure things were on track, I would also verify outgoing deposits to the bank for accuracy. I would check on supplies and currency levels and place orders as needed.  I really enjoyed working with both internal and external guest on a daily basis. My duties also included scheduling and payroll for the department.  Other responsibilities included checking the currency and coin levels of the Kiosk and ATM machines, and fill them as needed.  There is a high level of turn over on management and also front line employees due to the high stress levels.

What is the best part of working at the company?
They provide great health benefits and daily meals to all employees.

What is the most stressful part about working at the company?
The casino expects all bar staff to be able to keep track of guests throughout the casino and how many drinks they have had. This company only allows three shots of liquor per hour. If you overserve someone, even one drink that came in from another bar, you will be held liable.

What is the work environment and culture like at the company?
Management and higher-ups act like they are there to support you, but don't follow through. There were never any consequences for lateness for staff or actions towards absentees.

Management allowed newer employees have first selection of shift verses employees that had more years servered. The hardest part of the job was dealing with supervisors that had favorites and treated others with attitudes. I did enjoy the tips I received from the patrons and providing excellent customer service. The free meals, benefits especially health were a nice bonus compared to other companies worked. Overall if they focus on Management listening to issues with employees that would make a world of difference. 

Extremely fast paced job with good pay. Working there is a race from the time you clock in till when service is over. But it varies. Sometimes there's nothing to do but wait and other times you don't have time to even think about taking a break. But the managers understand this at the lower level. They pay fair and treat you well. Coworkers are all great overall. To the upper level managers and other departments we're nothing and don't deserve anything we have. Hours are in either extreme typically. Either you have over time or not enough time.

Top Job Titles	Average Salary
Security officer 19 salaries reported	$20.75 per hour
Groundskeeper 15 salaries reported	$15.00 per hour
Slot technician 4 salaries reported	$20.51 per hour
Hvac technician 13 salaries reported	$22.18 per hour
Food & beverage supervisor 12 salaries reported	$20.53 per hour

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